Important Notice: All orders placed between 19th – 1st Jan will NOT be dispatched until 2nd Jan 2020
Holiday Open Hours
To receive your item before Christmas you must place your order before 2pm 19th December. Please contact us first to ensure your part is in stock.
Orders placed during the holiday period may processed but will not be shipped until we open on 2nd January 2019.
|Closed from||20th December|
It can take 2 – 3 days for your order to be processed with us. Please note we are a small company and some products are made to order.
We aim to ship in-stock items next day where possible. Items shipped on a Friday will not be delivered until the following Monday. Orders placed on a Friday may not be processed until the following Monday.
You will receive an email to confirm your items are on the way, this will include a tracking code.
High Demand Products & Made to Order Items
Please be aware that there is a 5 day lead time on high demand products.
Some items are made to order, in these instances, we will contact you with an estimated completion date and keep you up to date with the fabrication process.
Important: If you require your part for a specific date then please contact us before purchasing, we will give you an estimated delivery date to ensure your part will arrive in time.
We use the following carriers to deliver our orders:
Before the final checkout page you will be shown the cost of shipping, the shipping rates vary depending on the size and weight of your order.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns & Refunds
If you are not entirely satisfied with your purchase, we’re here to help. Please complete this returns request form.
We offer a 14 day money back guarantee if your not happy with your purchase.
You will need to return your item within 14 calendar days from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging and you will need to have the receipt or proof of purchase.
Once we receive your item, we notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to via your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Its not possible to cancel any items marked as ‘pre-order’, unless the quoted delivery time is exceeded.
You will be responsible for paying for your own shipping costs for returning your item and a 15% restocking fee. Shipping costs are non-refundable. The cost of 15% restocking fee will be deducted from your refund.
If you have any questions on how to return your item to us, please contact us via firstname.lastname@example.org